Self-help for the most common requests
Most of these can be solved in under 2 minutes — no ticket needed. This page is intended primarily for company admins. If an employee has a question outside of logging in, please have them route it through your company admin — that's who our team coordinates with directly. If your issue isn't listed below, go ahead and submit a ticket and a specialist will follow up.
If this self-help guide has answered your question, please reply to [email protected] so that we can remove your ticket request.
Forgotten password?
Click "Forgot Password" on the iSolved login screen. A reset link will be emailed instantly.
Account locked?
Locked accounts release automatically after 30 minutes. Need it sooner? Your company admin can unlock it from Employee Maintenance.
Employee can't log in?
First, make sure you're on the correct site: Worx Employee Self-Service. Then confirm the employee's email on file matches their Employee Self Service (ESS) login email — mismatches are the most common cause of login failures for staff.
Still stuck? Submit a ticket and include the employee's name and the exact error message you're seeing.
Checking an employee's balance (admin view)
Go to Employee Management›Benefits›Accruals to view PTO/leave balances for any employee.
Employee self-check
Employees can also check their own balance and submit time-off requests directly in iSolved under Employee Self Service›Time Off.
Need a policy change or balance correction?
That's not something handled here — please submit a ticket and a specialist will review the account directly.
Individual employee W-2s
Available in iSolved under Employee Self Service > Tax Documents. Typically available by the end of January.
Company quarterly documents
Found under Reporting > Return Archive.
Company year-end reports
Found under Reporting > Year End Report Archive.
TWC & Insurance Audit Report: Best report to run Labor Allocation Detail by Date Range
Found under Reporting>Client Reports> Search: Labor and filter> Labor Allocation Detail by Date Range
Can't find a document that should be there? Submit a ticket with the company name, employee name (if applicable), and the period in question.
If your company processes its own payroll
Submit payroll under Payroll Processing›Payroll Entry›Time Entry Grid, then select Process Payroll to preview and submit for processing.
If WORX processes your payroll on your behalf
Please submit your Payroll Timesheet including the following for each employee:
Not sure which category applies to your company, or experiencing an issue with a specific pay period? Submit a ticket and include the relevant pay period dates.
Don't see your issue here?
Submit a ticket and a specialist will typically respond within 30 minutes to 2 hours.
Hours
Monday — Thursday
8 am — 5 pm
Friday
8 am — 4:30 pm